At Brick City Tech Solutions, customer satisfaction is our top priority. We strive to ensure that our services and products meet the highest standards of quality and performance. Please read our Refund and Returns Policy carefully to understand your rights and obligations when engaging with our services or purchasing our products.

1. Returns for Products

Eligibility for Returns:

  • Products must be returned within 30 days from the date of purchase.
  • To be eligible for a return, the product must be unused, in the same condition as received, and in its original packaging.
  • Proof of purchase (e.g., receipt or invoice) is required for all returns.

Non-Returnable Items:

  • Customized or special-order products.
  • Software or digital downloads once activated.
  • Items that are damaged due to misuse, mishandling, or wear and tear not covered by warranty.

Return Process:

  • To initiate a return, contact us at info@brickcitytechsolutions.com with your order details.
  • Once approved, we will provide a return authorization and instructions on where to send the item.
  • Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

2. Refunds

Refund Eligibility:

  • Refunds are processed once the returned product is inspected and approved.
  • For approved returns, refunds will be issued to the original payment method.

Partial Refunds:
In some cases, partial refunds may be granted, including:

  • Items returned with missing parts or not in original condition.
  • Items returned beyond the 30-day return window (at our discretion).

Refund Timeline:

  • Approved refunds are typically processed within 7-10 business days of receiving the returned item.
  • Please note that it may take additional time for your bank or credit card company to reflect the refund in your account.

3. Service Cancellation and Refunds

For services offered by Brick City Tech Solutions, cancellations and refunds will be addressed as follows:

Service Cancellation:

  • Customers may cancel a service before it begins for a full refund.
  • If the service has already started, refunds will be prorated based on the portion of the service completed.

No Refunds for Completed Services:

  • Once a service has been fully delivered, it is non-refundable.

Requesting a Refund for Services:

4. Exchanges

  • Exchanges are allowed for defective or damaged products.
  • If you need an exchange, contact us at info@brickcitytechsolutions.com with details and proof of the defect/damage.
  • Exchanges are subject to product availability.

5. Warranty Claims

Some of our products and services may include warranty coverage. Please refer to the specific warranty terms provided at the time of purchase.

Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return or refund, feel free to reach out to us at info@brickcitytechsolutions.com.

Thank you for choosing Brick City Tech Solutions